General Questions
What is the standard turnaround time?
Orders are normally completed within a week of their receipt and will either be on their way to you soon thereafter or available for pickup if you live in the NC Triangle area.
Is this legal?
It is generally understood that the Digital Millennium Copyright Act of 1998 grants owners of copyrighted material the ability to "space-shift" their analog media into a digital format. An exception is made for videos protected with the Macrovision protection scheme. Therefore, Disc-Connect can legally provide you with this service, just not for Macrovision-protected videos.
How do I get my source material to Disc-Connect?
You may ship your source material to Disc-Connect after placing your order - the address will appear on your invoice. If you live in the Triangle area of North Carolina, you may drop off and pick up your materials to save on shipping.
$2.95 shipping on all orders? Really?
If you choose the $2.95 shipping option, your order, no matter the size, will ship for $2.95 via media mail, which is kind of slow and offers no tracking. Other options (First Class US Mail, UPS, etc.) are available for slightly more and will be spelled out once you place your order.